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Утерянный багаж: компенсация и ответственность авиакомпании

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Re: Утерянный багаж: компенсация и ответственность авиакомпании

BankShark » 09 авг 2017, 13:23

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Klybnichka00 » 09 авг 2017, 13:54

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Natali-smile » 09 авг 2017, 14:11

Если багажа не будет по прилету в Москву, идите в Lost&Found, там у вас всю необходимую информацию возьмут о самом чемодане (вид, фирма, цвет) и потом отправят к таможенникам (вы сами спросите, если не отправят). У таможенников нужно будет заполнить два документа в двух экземплярах. Особо точно ничего писать не надо, просто типа платья — 5 штук, обувь — 2 пары, джинсы — 2 пары и т.д. Я в Пулково просто через запятую перечисляла (платья, футболки, брюки, шорты..) и общую сумму вещей. По-моему она не должна превышать 1500 долларов. Мне сказали, что никто проверять стоимость не будет и это формальность (если конечно у вас там нет незадекларированных вещей на большие суммы).
Сделайте свой чемодан более заметным, бирку личную прикрепите, что бы его узнать можно было.

У меня однажды при короткой стыковке, я на самолет опоздала, а мой багаж успел прилетела в Питер следующим рейсом, багажа на ленте нет. Иду в lost&found, а мой чемодан там меня дожидается. Так что не переживайте, может быть все хорошо еще будет

Re: Утерянный багаж: компенсация и ответственность авиакомпании

38 попугаев » 17 авг 2017, 17:55

Запросили таки оригиналы, сделав "исключение".
Считали-считали, так и не поняли, что товарищи имели сообщить — вы не уложились в 21дневный срок подачи, потому что направили претензию 25/07, а багаж получили 10/07. Считаем:
25-10=15.
15<21.

Параллельная реальность какая-то, где 15>21.

К слову, претензия вручена Аэрофлоту 27/07, так что и с её доставкой все в порядке.
Я уже не описываю мытарства по поводу самой задержки, когда чемодан прилетел через сутки, а отдали его нам через 9 (!) дней.

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Galkapan » 07 сен 2017, 20:44

Re: Утерянный багаж: компенсация и ответственность авиакомпании

38 попугаев » 08 сен 2017, 05:41

Запастись терпением — если найдут и если не найдут, оно одинаково понадобится для защиты своих прав.
Сейчас вряд ли можно повлиять на сам процесс розыска. Удачи!

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Natali-smile » 08 сен 2017, 11:20

Опись содержимого багажа сделали и отправили? После 5 дней они начинают искать по содержимому. Плюс при составлении описи указывается ориентировочная стоимость вещей, может как-то поможет в дальнейшем, если придется обсуждать размер компенсации за потерю багажа.

Мне возместили стоимость средств гигиены (где-то на 2500 рублей), не смотря на то, что летела тоже домой, когда чемодан потерялся. Все потому что искали его очень и очень долго. Может и у вас получится? Попробуйте им написать с требованием возместить покупку средств гигиены, потому как все осталось в чемодане.

Re: Утерянный багаж: компенсация и ответственность авиакомпании

SovestS » 08 сен 2017, 14:58

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Natali-smile » 08 сен 2017, 15:09

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Galkapan » 12 сен 2017, 20:06

Re: Утерянный багаж: компенсация и ответственность авиакомпании

SovestS » 13 сен 2017, 08:03

Re: Утерянный багаж: компенсация и ответственность авиакомпании

SovestS » 18 сен 2017, 10:40

Re: Утерянный багаж: компенсация и ответственность авиакомпании

alexlenchik7 » 22 сен 2017, 20:10

Re: Утерянный багаж: компенсация и ответственность авиакомпании

silence-pls » 11 янв 2018, 17:59

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Maiklnik » 22 янв 2018, 06:51

Re: Утерянный багаж: компенсация и ответственность авиакомпании

silence-pls » 22 янв 2018, 12:36

По компенсации нам говорили, что можно рассчитывать на 20$ за 1 кг багажа. К счастью, вчера нам таки привезли наш чемодан — нашелся! Пришлось правда у а/к выведовать контактную информацию у специалистов в Канкуне и самой им писать. В итоге сначала из Канкуна ответили, что есть похожий чемодан, а потом выслали его. Привезли прямо домой. Спустя 22 дня, получается.

Re: Утерянный багаж: компенсация и ответственность авиакомпании

imola » 06 апр 2018, 17:11

Re: Утерянный багаж: компенсация и ответственность авиакомпании

Pups3103 » 19 апр 2018, 17:32

Добрый день!
Подскажите, пожалуйста, может кто сталкивался с подобной ситуацией
Летела Из Мюнхена в Москву а\к Аэрофлот, с собой было детское автокресло, которое упаковали и сдали в крупногабаритный багаж в Мюнхене, стикер "Хрупкое" на стойке регистрации клеить отказались. При прилете в МСК кресло не было обнаружено на выдаче крупногабаритного багажа, а почему то оказалось на ленте, где выдают чемоданы. При распаковывании кресла в аэропорту обнаружили, что кресло порвано. Обратилась сразу на стойку Lost&Found,где был составлен акт о повреждении. На почту Аэрофлота оправила все документы и претензию о порче имущества,фото кресла и оригиналы отвезла в офис. В итоге сегодня получаю "отписку" следующего содержания:
"От имени ПАО «Аэрофлот» приношу Вам искренние извинения за происшедший инцидент при следовании рейсом SU2323. по маршруту Мюнхен — Москва. К сожалению, в практике авиаперевозок не исключены инциденты, подобные указанному в Вашем заявлении, ПАО «Аэрофлот» принимает все необходимые меры для исключения подобных случаев.
Сообщаю, что согласно п. 5.3.5 Правил воздушных перевозок пассажиров и багажа ПАО «Аэрофлот» к хрупкой категории багажа относится багаж, упакованный способами, не обеспечивающими его целостность и сохранность. Эта категория багажа принимается к перевозке при условии, что ПАО «Аэрофлот» не несет ответственности за целостность содержимого или упаковки.
Пассажир самостоятельно выбирает средства защиты своего багажа. Данные требования не являются обязательными требованиями, подлежащими нормированию и стандартизации, и, соответственно, не предъявляются перевозчиком, в данном случае ПАО «Аэрофлот».
Учитывая вышеизложенное, ПАО «Аэрофлот» не усматривает оснований для удовлетворения Ваших требований.
Со своей стороны, выражаю надежду, что следующие полеты на самолетах нашей авиакомпании оставят у Вас только приятные впечатления."

Vanishing Memories

Northwest Airlines – Where is my Luggage? I have been waiting since 6:30 pm last night and still no word. When I left the Northwest Airlines baggage claim office at Dulles Airport, I was assured by Derrick that our “misplaced” bags were coming in on the next United flight from Detroit, just before 9 pm. Derrick said that our luggage would be delivered to our home last night, or at the latest, by this morning. We have phoned the number on the baggage claim and its recorded message relates that our luggage is perhaps located, but that information has not yet been verified. It is now 3 pm and no luggage and no other information. Now I am waiting and hoping for a response to my email, although I am sure it will be another automated one. I can find no way to contact a living, breathing NWA employee about my lost bags.

7 pm UPDATE: It is now more than 24 hours since my two pieces of luggage did not arrive from Detroit to Dulles, Virginia on Northwest Airlines. I can go to the Northwest website and check the status and this is what I find:

Bag 1 Status	ITEM LOCATED, PENDING CONFIRMATION
Bag 2 Status	ITEM LOCATED, PENDING CONFIRMATION

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NWA puts an emphasis on service ( good for a Laugh )

Northwest Airlines, still recovering from labor strife and fiscal retrenching, is asking its workers to rededicate themselves to focus on customers.

By Liz Fedor, Star Tribune

Last update: October 27, 2007 – 9:10 PM

Stephanie Stodieck, a Northwest Airlines customer service supervisor, says she is optimistic that a customer service program begun by the airline after months of turmoil will yield positive results.

Maria Palmer, a 10-year Northwest Airlines employee who helps passengers find lost luggage, was intrigued when she heard that management was developing a customer service training program for its employees.
“We all love our jobs. It’s just that we’ve been beaten down a little bit,” Palmer said, citing the double-digit pay cuts and stress that employees endured during the airline’s 20-month bankruptcy.

The strain from the bankruptcy was only the latest chapter for a company that has developed an industrywide reputation for contentious labor relations.

Now Northwest is beginning a far-reaching training program for front-line workers that it hopes will be the first step toward revamping its company culture and winning itself a better image with customers.

Roy Bostock, Northwest’s new board chairman, said he wants to create a better environment for Northwest’s employees and customers and develop more sophisticated techniques for measuring customer experiences.

“I want these folks to know that this board of directors cares about them and is hell-bent on changing this culture and changing the attitudes in this company to make it more productive for everyone,” Bostock said in a late August interview.

Palmer, a customer service agent, volunteered to be part of the initial testing for the new training program, called “the Northwest Experience.”

She said executives demonstrated respect for employees during the sessions, and workers from different departments talked about how they could do a better job of communicating and cooperating with each other instead of trying to assign blame for service problems. “I think this will bring a sense of pride back,” she said.

In customer service surveys, Northwest has often garnered mixed reviews from travelers, getting high ratings for safety and efficiency, and lower marks on subjective service measures.

Northwest had the best operational statistics among the big network airlines in 2006, according to the Airline Quality Ratings study. For the first half of 2007, it had the fourth-best record among 20 carriers for baggage handling.

But a pilot shortage this summer caused Northwest to cancel thousands of flights, forcing many passengers to abruptly change their travel plans. And in a J.D. Power and Associates report that was released in June, Northwest ranked last among big network airlines for customer satisfaction. The carrier got low marks for service by flight crews and in-flight amenities.

Crystal Knotek, Northwest’s senior vice president of customer service and airport operations, said management believes that a better customer experience starts with a better work experience at Northwest.

“We want to make sure that we are treating our employees so they feel valued, because then they will treat the customers better and we will meet our goals,” she said.

Kevin Griffin, president of the Northwest branch of the Association of Flight Attendants, said management faces some hurdles in trying to persuade workers that it wants a new atmosphere within the airline. “There’s a lack of trust out there,” he said. Many attendants felt forced to ratify pay cuts and work rule changes just before Northwest left bankruptcy.

While Griffin is “undecided” about the likely impact of the new training program, he said that attendants need “proper staffing and tools” to do their jobs well.

Stephen Gordon, a key official with the International Association of Machinists and Aerospace Workers (IAM), said he hopes that management uses the training to support ground workers who can make decisions on the front lines “that will benefit the customer.”

John Budd, a human resources professor at the University of Minnesota, said the danger for Northwest management is that some employees will view the training program “as a feel-good exercise to cover up the fact that they are working harder for less pay.”

Beginning next month, the first group among 14,000 Northwest employees will take part in a day-and-a-half seminar designed to give workers a forum, so they can share ideas with their peers and tell executives what changes would help them improve their customer service.

Employees who have direct contact with passengers — customer service agents, flight attendants, reservation agents and WorldClub employees — will be required to take part in the sessions and be paid for their time.

Julie Hagen Showers, who served as a management negotiator during the bankruptcy, acknowledges that employees have “been through a lot and there’s a little bit of skepticism” about the training program from some workers. But Showers, senior vice president of inflight services, said she has seen a desire on the part of many employees to “focus on the future” instead of reliving the past.

Knotek, who began her Northwest career 22 years ago as a reservations agent, said there is a strong link between an employee’s job satisfaction and the worker’s ability to deliver excellent customer service.

“They want to feel valued. Everybody does,” Knotek said. Beyond wages and benefits, she said, workers want “a sense of community and family, and [that] they work for a purpose.”

Knotek and Showers acknowledge that effecting a culture change will take time. “We don’t want it to be a culture of the month,” Knotek said.

Showers said she and Knotek “have been very clear and repetitive about not wanting to see this collapse to a day and a half of paid training.” They view the training as just one large piece in the drive to move toward a workplace in which management and labor work more effectively as colleagues.

The success of the training program will be judged, in part, on whether the airline sees a decrease in customer complaints and an increase in employee commendations written by customers. The company also will continue to track its progress on standard metrics, such as luggage handling and flight arrivals.

The training program was developed after interviews with about 300 employees and help from outside experts. One of the workshop presenters is leadership consultant David McNally of Bloomington, who has stressed how a small, “one degree” improvement in service can have a major impact on customers.

Northwest CEO Doug Steenland and all officers of the company will go through the training program. ( Something new ! )

A Northwest executive will speak at each of the training sessions to thank employees for the work they’re doing and give a presentation about where the company is headed.

There also will be small-group sessions that give workers an opportunity to reflect on how they can take better control of work situations.

“It’s the employees coming up with the ideas and talking about obstacles that are getting in their way. We find that things rise to the surface that we can solve right there,” Knotek said.

The sessions also help employees become more aware of the ripple effect that their behavior has on their co-workers, Showers said. For example, a customer service agent might find herself dealing with 100 passengers on a first-class upgrade list at a gate for a flight that has only 16 to 24 first-class seats.

If she responds to an insistent passenger that he should just “give it up,” Showers said, the passenger could later vent his anger toward a flight attendant on his flight.

Management also recognizes that the airline needs to do a better job of communicating with customers, so it will be installing more monitors at airports so passengers can learn at a glance whether they will make it into a first-class seat.

Tammy Lee, vice president of corporate communications, said Northwest also is investing in information technology that will allow the airline to do a better job of communicating with passengers affected by weather delays or cancellations.

In addition, Lee said, some employees may have felt policies and procedures inhibited them from being clear about flight options for customers who encountered problems.

Now, she said, management is doing even more to encourage employees to communicate “frequently” and “openly” with passengers about the status of delayed flights.

Stephanie Stodieck, a customer service supervisor, said she views the training program as a “beginning” in the process of changing the company’s culture.

Stodieck, a union employee represented by the IAM, sees it as an extension of the employee involvement teams that have sprung up in recent months to solicit input on running the airline and improving morale.

Stodieck said, “We can’t take any more negativity. There’s nowhere to go but forward.”

Liz Fedor • 612-673-7709

PS: NWA is short help to saved money. Your Agent is busy working flights at the gates or helping folks check IN at the counter.

Call reservations and ask to speak to Roy Bostock, Northwest’s new board chairman – Leave a message !
I’m sure He’ll get back to you .

Do you know the process of claiming for the compensation of lost baggage by Northwest airlines?
Its been over 5 days i didnt get my bag.
Let me know your contact no. if u have any information to tell me about this.
Thanks!

we go to small claims 7-1 baggage delayed international flight 5 days

It has been 24 hours and nobody knows where my luggage is. I flew from Detroit to Louisville in 1 hour and 15 minutes with no stops and they can’t even get a 2’x3′ bag shipped right. I was better off UPS my bags because UPS will get them there faster than a Northwest Airline Rep can. You suck big time Northwest Airlines. Thanks for F…ing up my business trip. No wonder why your stock is going down hill. Northwest Sucks.

hi, i travelled to sacremento ca, last august. My luggage was delayed . They assured me that it would be on the next flight out of nyc . i had wedding items, shoes, dresses, hair extensions etc. My lugage was never found . I was never reimbursed for anything even though i provided receits and bank statements. I was told that they didnt have time to go through my statements. Its been almost a year and till this day i never received my luggage, an apology or any type of refund.

I traveled from Newark to Detroit on NW and its been 5 days now with no information at all. All my 3 bags magically vanished from the airlines and I am left with NOTHING – heck its been a week since I shaved!!

I don’t know about any compensation and stuff or if that is just another illusion like customer service. I have spent over 5 hours on the phone now still unable to make any progress with them ��

I lost my luggage last year and it had a journal I had been writing in for over 3 years which was of course irreplacable.

What does pending delivery confirmation mean on dhgate

So you want to buy products from DHgate because of much cheaper prices than Amazon, eBay, and other similar services but not completely sure if it’s a legit platform or a scam.

If this is the case, you’ve come to the right place!

When you shop online, staying safe isn’t always easy. There are hundreds of sites that want to take your money and run for the hills, never to be seen or heard from again.

To help you avoid getting scammed on DHgate, I wrote this article specifically for you. It covers all the questions you will likely ask yourself, including:

• Is DHgate Legit?
• Can You Get Scammed on DHgate?
• How To Avoid Getting Scammed on DHgate?
• Is DHgate Safe To Buy From?
• How Long Does DHgate Take To Ship?
• Does DHgate Provide Tracking Number?
• Why Is DHgate So Cheap?
• What About DHgate’s Quality of Goods?
• Is DHgate Good For Buying Branded Stuff?
• Everything About DHgate Refund & Return Process
• More FAQs

Firstly, let’s begin with the main question.

DHgate itself is a legit e-commerce marketplace but the sellers on it may not be since it doesn’t sell directly to buyers. Rather, it allows sellers to sell products through their platform so you need to research the seller before making a purchase.

It basically works as a middle-man between the buyer and the seller, DHgate is more like an eBay or AliExpress but limited to sellers in China.

The seller lists an item, adds photos, description, set up a price and shipping options. Buyers then place their orders and make payment via any of a number of different payment options, and the seller ships it.

Once the buyer placed an order, DHgate then held the payment of the buyer until the seller delivered the product and the buyer confirmed the delivery.

DHgate uses Escrow for this process, a well-known and trusted financial agreement platform designed to protect buyers and sellers in a transaction.

So in case anything goes wrong between the buyer and seller during the transaction and the buyer wants a refund, DHgate can offer a full or partial refund to the buyer.

Note: The refund request must be fair and genuine. For example, you should not ask for a refund if you receive the item as described but you just want to return and get a refund.

However, if the item isn’t received, not as described, or you’ve any other fair reason then you should definitely ask for a refund (more on this later).

Hopefully, if everything goes well between the buyer and seller and the buyer confirms the delivery then payment is released to the seller and DHgate gets its 3% standard service fee from the seller.

Upon completion of a transaction, both buyer and seller give each other feedback on the sales process and/or the item sold.

Can You Get Scammed on DHgate?

Yes, you can get scammed on DHgate, just like on other marketplaces like eBay, Aliexpress, and so on. There are definitely some scammers on DHgate as well but this does not mean that the platform is a scam.

As I said earlier, DHgate does not sell its own goods, instead, you’re dealing with sellers on their platform so you need to research the seller before purchasing anything to stay away from scams.

Scammers are everywhere and while DHgate has many rules meant to protect both buyers and sellers, it is also your responsibility as a buyer not to commit mistakes that put you at risk of fraud and follow the tips below before buying.

By following these tips, you will almost never get scammed on DHgate by sellers.

6 Tips To Avoid Getting Scammed on DHgate

To find a reliable seller and avoid getting scammed on DHgate, here are 6 tips you need to know before making a purchase.

1. Check Customer’s Reviews & Feedback Before Buying

The best way to avoid scams is to check the reviews and feedback left by other customers on the seller’s product page before buying anything.

It makes ordering from DHgate much less worrisome. Your chances of running into problems are much lower if thousands of satisfied customers have used the seller in the past and left tons of positive reviews.

I recommend you to always buy from sellers with:

• At least 200 reviews.
• A star rating of at least 4.7 out of 5 on their product page.

Additionally, you should look at the pictures uploaded by other customers to get a better idea of how the product actually looks.

To get a better understanding of reliable sellers, here are a few examples:

You should never buy from sellers who have 0 – 50 reviews on their product, even if all of them are positive because they may have been posted by the seller themselves.

Oh, Wait! One thing I forgot to mention is that you should also check the date of the reviews as well since DHgate reviews come with dates also.

If the positive reviews are posted recently by customers, it’s a clear indication of an excellent product and the seller.

2. Check Seller’s Profile Before Buying

Similar to checking the reviews and feedback of a specific product of the seller you’re interested in purchasing, you should also check the seller’s profile.

You should look for 4 things in the seller’s profile:

• Total feedback score must be 95% or above
• Review score
• Service score
• Establishment year of the seller

Apart from these, I recommend buying from Top Merchant or Premium Merchant sellers to get the best services and products.

However, it’s not necessary to always buy from sellers who have a Top Merchant or Premium Merchant badge but it’s recommended because these badges are only awarded by DHgate if the sellers provide excellent service and high-quality products to their customers.

Here’s how you can check those 4 important things in the seller’s profile:

This seller has a total feedback score of more than 99%, 6th year of establishment, a great review and service score, and the seller is Top Merchant as well.

As far as I know, it is very unlikely that sellers like these will scam you.

3. Do Not Confirm Delivery Before Receiving The Order

As we know, DHgate doesn’t release payment to sellers until the buyer checks the order and confirms the delivery.

Therefore, you should never confirm your order delivery from your DHgate account until you received your order or the order is not as described.

If the order isn’t as described or you didn’t receive the order, you can refer to the seller and ask the problem you are experiencing and if the seller doesn’t resolve your issue then you can open a dispute against the seller.

However, if you already confirmed the delivery before checking or receiving your order then it’s hard to get a refund from the seller since the payment is already released to the seller by DHgate.

4. Never Deal with Seller Outside DHgate

If a seller wants you to send them money directly rather than through DHgate, it’s a clear sign that the seller may scam you.

It’s also against the DHgate guidelines and they clearly mentioned that you aren’t under their buyer protection policies if you deal directly with the seller instead of DHgate.

5. Watch Out for Misleading Descriptions

When buying products, most buyers take a look at the pictures and reviews of the product but oftentimes they ignore the description.

Fraudsters sometimes describe their products in a misleading or vague manner. For example, you may see an Xbox’s pictures in the listing at an extremely low price, but in the description, the seller may state that it is only a box.

Since the seller described what they are selling in the description, your refund or return dispute of “Item not as described” may be rejected by DHgate later on.

It isn’t an outright scam, but it is still deceptive. It is often misleading and leads impulse buyers to buy a box instead of a real item.

So in order to ensure that you get exactly what you need, make sure you read the description and know what’s in the box before making a purchase.

6. Don’t Make a Large Order At First

The final tip is not to make a large order if you’re dealing with the sellers for the first time, even if they have tons of positive reviews.

Always make a small order at first so you can test the quality of the item and once you’re satisfied with the seller’s product quality then you can go for a large order.

Is DHgate Safe?

DHgate is safe to buy from as it holds the buyer’s payment and releases it to the seller after the buyer confirms the delivery of their order. It has strict rules and regulations with secure encryption and buyer protection in place to keep you relatively safe when shopping.

And, Is DHgate Secure? Can I trust DHgate with my credit card information?

DHgate is absolutely secure and you can definitely trust it with your credit card information as it’s PCI-DSS Level 1 compliant.

Also, I researched on the internet for complaints against its payment method’s security and privacy but found not even a single complaint.

Even though the platform itself is safe and secure to purchase from, there are still scammers and fraudsters out there.

To stay safe and avoid getting scammed, you should know the signs to look for and follow the tips I shared with you before dealing with any seller.

How Long Does DHgate Take To Ship?

DHgate standard shipping usually takes 20-45 days to deliver. However, the delivery time varies depending on the shipping method you choose, the seller, and the buyer’s location.

Most of the time, DHgate standard shipping is delivered by ePacket or China Post, however, if you want fast delivery then maybe you’ll have to pay more, often more than you paid for the item.

Don’t worry, every item on DHgate has an estimated delivery time on the product page and you can choose the shipping method depending on your preference, as you can see:

Apart from the delivery time, most sellers included the on-time delivery days and if you hadn’t received the item after that period, you can submit a refund request.

Does DHgate Provide Tracking Number?

After your order has been shipped, the seller is responsible for providing you with a tracking number. Before making a purchase, make sure the shipping carrier you choose has tracking available.

Please note, in most cases, the shipping carriers require 7-10 days before the package can be tracked online.

If you’re unable to track your order after a 10 days period, get in touch with the seller and ask him/her to contact the shipping company to get the tracking information for you.

However, if the seller does not respond to your request or provide you with an invalid tracking number then you have the right to open a dispute on DHgate.

Why Is DHgate So Cheap?

When you browse through the products on DHgate, you’ll probably notice right away that many of the prices are extremely low as compared to other marketplaces.

I think this is also the main reason why most people (including you) tend to ask questions such as “Is DHgate legit and trustworthy? Is it safe?”.

Well, the products on DHgate are cheap because of these 5 reasons:

• You’re buying directly from the manufacturer: One of the major reasons why the products on DHgate are cheaper is the possibility of buying directly from a manufacturer, avoiding the retail mark-up added by 1st or even 2nd middle-man which reduces the cost of selling to you.
• Sell and buy in bulk: Sellers often purchase huge amounts of goods at a time, drastically reducing costs for sellers which means they are also going to sell at a low cost. Besides, there are many sellers on DHgate that only sells in bulk to keep low profit margins on large orders and the prices are naturally cheaper for large orders than single-selling prices, which ultimately reduces buyer costs.
• You’re looking at counterfeit products: No doubt, not all the products on DHgate are legit and if you see an item for extremely cheap price then maybe it’s either counterfeit or fraudulent, in other words, if it sounds too good to be true it probably is. Always make sure the seller is reliable before making a purchase with the help of the tips I shared above.
• Lower production cost: Since DHgate is available to sellers within China so almost all the sellers are from China and the costs for production or manufacturing in China are cheaper than making goods in many other countries.
• Low taxes in China: In addition to its low production costs, China has low taxes and duties since it has a business-friendly ecosystem.

Because of all these reasons, the manufacturer or seller on DHgate sells their items at a cheap price.

What About DHgate’s Quality of Goods?

The quality of goods from DHgate depends on the seller you’re buying from, so there is no one-fit answer to this question.

Sometimes you may find yourself happy and sometimes unhappy with the product, it all depends on the seller you choose.

Before buying any product, kindly go through the seller’s ratings and take a look at multiple product photos uploaded by other customers in the reviews to get an idea of the kind of quality to expect.

To sum it up, DHgate offers some excellent deals with great product quality, but not all products are legit, the quality may not be good, and there are counterfeit items as well.

So it’s your responsibility to find good quality products and reliable sellers by following the tips I shared with you above to avoid getting ripped off when buying something from DHgate.

However, one last thing to keep in mind is that you get what you pay for. Don’t expect to get iPhone 12 Pro quality while paying the equivalent of an iPhone 6.

Is DHgate Good For Buying Branded Stuff?

Clearly, no! DHgate is not the right platform to purchase branded goods. In fact, I would say it is the worst place for buying branded stuff.

Because almost all the listed branded items on DHgate are going to be fake or in other words, copies of real branded products also known as replicas.

People usually fail to notice scams when they see popular brands listed at an incredibly low price.

Just use common sense when you see an item listed for an extremely low price, for example, a Gucci belt listed for $50 rather than its real price of $500.

Apart from that, remember that there aren’t official stores of many well-known brands on DHgate and those who’re selling branded goods with the name or logo of the brand are most probably scammers or the product may be a replica.

In short, never buy branded goods from DHgate, Aliexpress, or any other similar marketplaces.

However, if you’re thinking of buying replicas then you should go for it but before purchasing, make sure the seller is reliable.

Everything About DHgate Refund & Return Process

Before you request a refund, you must have any fair reason, for example:

• Item not received
• Item not as described
• Invalid tracking number

Besides, you may not get the refund if:

1. The seller’s “promise” time frame has expired

If the seller’s “return promise” time has expired then you won’t get any refund so make sure you are asking for a refund before the seller’s “return promise” time isn’t expired.

It’s been set up by the seller on the product page and the time frame may be 3-days, 7-days, 15-days, and/or 30-days from the day when the item(s) were received.

On the product page, you can move your cursor to the Return Policy to see them returning time frame and who will afford the return shipping cost, as you can see:

However, most of the time, buyers have to pay the return shipping cost.

2. You confirmed the delivery before asking for help from DHgate

If you confirm the delivery before asking for help from DHgate then chances are, you won’t get a refund since the payment is already released to the seller.

That’s why I already told you not to confirm the delivery before receiving and checking the product carefully.

3. Sellers didn’t set up any return policy “promise” on the product page

If the seller didn’t set up a “return promise” on their product page then you can’t request a refund, as you can see, this seller didn’t have a return promise set up:

Therefore, you should never buy from a seller who didn’t set up an “item return promise”.

How To Get Refund on DHgate

If you have a fair reason for requesting a refund, you didn’t confirm the item delivery, the seller has set up a return promise and the time isn’t expired yet then you should contact the seller to resolve your issue.

However, if the seller isn’t cooperative then you should definitely open a dispute against the seller to get help from DHgate.

Here’s how you can open a dispute to get the refund:

1. From your DHgate’s account, go to My Orders.
2. Click on Open a Dispute.

1. Select a Reason for opening a dispute and upload the dispute evidence. For example, if the item isn’t as described then you should upload the picture of the product as evidence.

1. Confirm your proposal and Submit it.

Now, you just have to wait for help from DHgate.

Once your dispute is approved by DHgate then you’ve to send the item back to the seller in most cases.

However, one of the biggest downsides of DHgate when it comes to returning an item to the seller is that the buyer will have to pay the return in most cases if mentioned in the seller’s return policy.

Shipping items back to China is expensive – often more than you paid for the item in the first place, and that cost won’t be refunded.

Since the shipping cost will be more than the item most of the time, I would recommend not requesting a refund unless your item is very expensive. I also recommend that you do not purchase extremely expensive items from DHgate.

Conclusion

DHgate is definitely a legit online shopping platform and while it has buyer protection in place, still there are possibilities of getting scammed on it if you don’t know the steps to take before buying anything.

To avoid getting scammed on DHgate, it’s extremely important to do your due diligence and validate each supplier before buying anything and make sure to:

• Before buying anthing, check customer’s reviews and feedback
• Check seller’s profile before buying
• Don’t confirm your delivery before receiving the order
• Never deal with seller outside DHgate
• Watch out for misleading descriptions
• Don’t make a large order at first

Overall, DHgate is a great option to buy items at a much cheaper price but you should keep these points in mind before dealing with the seller and don’t expect fast delivery, branded packaging, and maybe a refund for low ticket items.

The refund for a low-price item usually costs more than what you paid for the item because you’ll have to afford the return shipping cost in most cases.

Therefore, I would not recommend buying expensive products or in bulk from a seller unless you are sure that the seller is reliable and genuine.

Hopefully, this article has cleared up many of the questions you might have had regarding making a purchase from DHgate.

If you still have any questions or want to share your experience with DHgate, please let me know in the comments below.

DHgate FAQs

Where is DHgate located?

DHgate is located in Beijing, China.

Does DHgate sell fake stuff?

DHgate itself doesn’t sell products, rather you buy from various sellers on the site. The seller might sell you fake stuff, but you need to do your due diligence and validate each seller before making a purchase.

Can you trust DHgate?

Yes, you can trust DHgate but not the sellers on it blindly. There are thousands of sellers, some are trustworthy and some aren’t. It’s your job to identify reliable and trustworthy sellers to avoid getting scammed.

Is DHgate reliable?

DHgate itself is a reliable website but the sellers on it might be reliable or unreliable. It has consumer protection in place to protect the buyers and sellers but it’s up to the buyers to find reliable sellers.

Will DHgate steal my money?

DHgate never steals your money and it is a safe and secure marketplace. However, if you deal outside of DHgate, the seller might steal your money. So never deal outside of the website.

Is DHgate real?

DHgate is a real website with real buyers and sellers on it. While the site is real, there are scammers and fraudsters as well who may try to scam you.

Is DHgate legal?

DHgate is absolutely legal to buy from.

Who is the founder of DHgate?

When was DHgate established?

DHgate was established in August 2004 and officially launched in 2005.

What are the supported payment methods on DHgate?

DHgate supports credit/debit cards and Skrill for worldwide orders. However, there are different supported payments for some countries, for more details visit DHgate’s supported payment methods page.

KLM Delayed Baggage Compensation

Standing by the baggage carousel at the airport, patiently waiting for your suitcase, and realising that most likely it hasn’t made it this far. This must be one of the most frustrating sides of air travel. Maybe it got lost somewhere, or if it’s a connecting flight it is also possible that airport staff simply didn’t manage to load your bags on plane in time. Whatever the reason, losing luggage is never fun.

What to do if your luggage is lost?

What to Do If Your Luggage Is Lost?

First things first, don’t leave the baggage reclaim area (baggage hall).

Try to find Baggage Service Office which often is located in the baggage hall right next to baggage carousels. There you can report the loss of your baggage.

You’ll be asked to show your passport, baggage tag and boarding pass. Baggage tag is that small sticker that they usually put on your boarding pass after you’ve checked in your baggage. All the extra information you can provide like a photo of your suitcase may make the process of finding your bag easier and faster. But don’t be put off if all you have is your passport and boarding pass, and register the loss anyway.

Then KLM will give you a written confirmation (Property Irregularity Report or PIR) with a personal reference number (don’t lose it) and will tell you what to do next. Mostly you’ll have to wait for some 12 – 24 hours until KLM will contact you to arrange delivery.

In some cases you may be allowed to report missing baggage online.

Tracking Your Lost Baggage

The PIR will have a personal reference number on it.

You can use the personal reference number to track the progress of your baggage online via the the World Tracer tool. Once KLM personnel has found your baggage, they will let you know.

Photo by Pixabay from Pexels

KLM Delayed Baggage Compensation

What are your rights if your baggage is delayed?

Could you be entitled to delayed baggage compensation from KLM?

Baggage Delayed For 3+ Days

If your baggage is not found within 3 days, use the World Tracer tool to fill out a Baggage Inventory and Claim Form. It will be shown to you automatically after 3 days. Just log in the World Tracer tool with your last name and the personal reference number. Then fill in the needed information once you’ve logged in your file.

Reimbursement of Expenses

If your baggage is lost, and you have to replace any of necessary items, you are entitled to reimbursement for your expenses (sometimes referred to as delayed baggage compensation). With necessary items we understand essential things that were in your delayed bag that you can’t manage without, such as toiletries, underwear and essential clothes.

Keep the receipts of any items you buy. When you file the claim for additional expenses, you’ll need to provide these receipts. You have 21 days from the day you receive your lost baggage to file a claim for reimbursement.

Lost Baggage (You Can Get Compensation)

KLM has 21 days to locate and return your baggage.

If your baggage is lost for more than 21 days, you’re entitled to KLM lost baggage compensation of up to €1300. In order to receive this compensation KLM owes you, you’ll have to provide a list of things you had in your baggage. Please note that it’s not advised to carry electronics, art, jewelry, etc., in checked baggage, because KLM isn’t liable to compensate for the full value of such items, only to the extent defined by the Montreal Convention and its Conditions of Carriage.

You’ll also have to provide your boarding pass and baggage tags you were given when you checked in your luggage and Property Irregularity Report (PIR) with your reference number. In addition to that, you can file a claim for additional expenses you had while waiting for your luggage. You will have to provide receipts for purchases.

If your luggage is not found within 21 days, Baggage Inventory and Claim Form is sent to KLM Customer Contact Centre, and they contact you. In case you don’t hear from them, contact KLM yourself to register your KLM compensation claim.

Photo by Gustavo Fring from Pexels

Is Travel Insurance Necessary?

While you don’t have to provide any insurance documentation when claiming compensation, it’s highly recommended to buy insurance before your trip.

Having a good travel insurance you’ll be able to enjoy a much more peaceful trip, especially if something does go wrong. Because they — your travel insurance company — will be the ones dealing with most of the consequences. Plus, mostly it doesn’t cost almost anything or anything at all extra. So, why not have an insurance, or a travel debit or credit card with insurance.

Generally speaking, if it’s not your fault that the luggage got lost or delayed, mostly you will be able to get money back for purchases that could be described as necessities in your particular situation. When in doubt ask your insurer first before buying anything. One thing to remember, though, always (!) keep all the receipts, if you are buying anything.

Without receipts you aren’t going to get anything.

Please note, that not all travel insurance policies covers baggage delay. Before you buy travel insurance, find out what does particular travel insurance cover.

Travel Prepared

Be prepared that your bag may get lost or arrive later than you.

Bags don’t get lost too often. But it happens.

So, pack a change of clothes and some underwear in your carry on. Just in case. If you are travelling to a tropical destination, pack shorts and t-shirt, or a summer dress. Don’t forget about the swimwear, if you’ll be swimming. Also, carry your medications and valuables in your carry on. So you can have access to them even if your checked luggage gets lost.

Note that in this case, with KLM baggage compensation, just like in many other situations we are talking about on this website, it isn’t only about KLM. Rules are the same for other airlines as well. In this case that’s because of the Montreal Convention, a treaty that applies to the carriage of baggage. It applies to most international flights of KLM and other airlines around the world.

Featured photo by Markus Winkler from Pexels

89 thoughts on “KLM Delayed Baggage Compensation”

Yesterday I was flying from Berlin to Toulouse on the flight KL1824, which I had a layover in Amsterdam, to take the flight KL1307. After asking so many times the ground staff and the flight attendants that there is a mistake in my ticket and where is my bag going , they assured me that the bag is going to Toulouse. Arriving to Touslouse to realize that my bag is still in Amsterdam, I’m sure you understand all the frustration I lived espescally that the bag contains my clothes and most importantly my tool bag which without I can’t do my job , since I’m on a business trip and not on vaccation. This incident caused me to lose 1 day of work which I have to stay an extra day in Toulouse, and my ticket to Pairs CDG (AF7517) will be missed becasue I need to finish the work I came for. On the 22nd of September I have to buy a late flight ticket to Paris ORLY, on EasyJet because I have another job in Paris and I can’t miss this one as well. Well I ask you kindly to componsate me for the clothes I bought and the flight ticket i had to purchase due to your mistake, please send me the form i need to fill and to which email should I be sending the receipts I collected.

Thank you in advance,

Dear Ali, please contact KLM. We are an informative website, not associated with KLM Air France. You can contact them on Whatsapp https://api.whatsapp.com/send?phone=31206490787 or Messenger https://www.messenger.com/t/KLM.

In this case you should be entitled to reimbursement for your expenses.

They don’t care one bit. Joke of an airline.

Ok. Baggage was delayed x 6 days on Flight from ATL to DUB for a wedding in Scotland. Just got back last week from our trip and am trying to complete Baggage Report and expenses incurred, but not having any success. Please advise.

Hi Edward, you can do as described here https://klmdelayrefund.com/klm-refund-is-taking-forever/. Reach out to them via different channels or hand over the case to NEB in Scotland if the rest of your attempts bring no results. Take into account that it can take weeks or even months for KLM to get back to you.

Here’s the advice, don’t travel with KLM.

My suitcase was somewhere in Amsterdam airport (AMS) and I made sure the staff knew that my bag was not my flight, they told me my bag would be delivered to me. I made a report once I got off the plane and now I want to track my bag at your website but is it not working. Plus I am already in need of compensation because all my clothing is not with me yet.
My flight was Amsterdam – Brasil.

Hi Sarah, please contact KLM. They should be able to assist you. We work only with flight compensations.

Dear,
On October 27 I have sent a PIR form for refund of costs I have made because my luggage has been missing for a week.
If I use the tracking number the information I get is in French and the tracking number is unknown.
How can I get information?

Hi Marja, Here are a few ways you can get in touch with KLM https://klmdelayrefund.com/contact/.

THIS DOES NOT CONNECT WITH LOST BAGGAGE. PLEASE HELP US FIGURE OUT WHERE TO FILE A CLAIM FOR CLOTHES/TOILETRIES THAT HAD TO BE PURCHASED DUE TO A BAG BEING LOST FOR 6 days.

It’s best to contact KLM customer service. You can find their contact details on their website klm.com.

did you ever receive your bag. they’ve lost my luggage too, still no update after 3 days

The last 4 flights I have taken with KLM, to/from the UK to Amsterdam, my baggage has been delayed, from 2 to 8 days.
I am still waiting for my bag after returning back to UK yesterday (5th Jan 2022). The KLM Transfer crew at Schiphol informed me that my baggage was planned to be on my flight back to the UK and I also asked the KLM staff at the departure gate, before I boarded the flight. They too confirmed that my baggage is on the flight. It wasn’t.
I am now on first name terms with the missing badge staff at Newcastle airport! At the moment the World Tracer company and still trying to locate my baggage!
I’ve tried to contact KLM via WhatsApp, Messenger and phone, but they do not respond. They claim these communications methods are 24 hours….utter rubbish.
In my experience, if you fly with KLM don’t expect you luggage to make it…..appalling service.

Dear Marcus, please contact KLM. We are not KLM. We are an informative website, not associated with KLM Air France.

On the 6th of January 2022, my hand luggage and check in luggage did not arrive with me in Manchester.I was told to fill a form at the airport I did. They have being sending messages that my luggage’s will arrived between 12.34 and 14.34 on the 8th of January . The luggage’s was not delivered. They repeated the same message on the 9th of January, still it was not delivered. I am a pastor, I had a programs to run on the 7th , 9th and today 10th.to run but everything I needed are all in this luggage’s. My drugs which I went to Italy to get, perishable food and every other essentials are all there. Whenever I want to fill in for claims, the system will not function. I am a gold flier. I must confess I am not happy. Please I need to put forward my claims. Doris ogbebor

Hi Doris, please one more time to contact KLM. We are an informative website, not associated with KLM Air France. You can contact them on Whatsapp https://api.whatsapp.com/send?phone=31206490787 or Messenger https://www.messenger.com/t/KLM. See their website for other options if these don’t work.

Hello. My luggage was sort of stranded in one of my connections and didn‘t make it to my destination (SJO). At the counter I filed the complaint and they gave me a phone number, told me that I wohld receinve the PIR by email, and that my bags should be here the next day. However none of this has gone that way. I never recieved any email from them (already checked spam folder). No one answers the phone number when called nor any texts via normal text service nor whatsapp. And my bags have not been yet delivered. I‘m on the third day since my arrival but the fact that there is no communication nor answer of any type has me worried. More so because my bags were never really lost since they even had a sheet with the infomation that they simply did not make the conecting flight.

I appreciate any type of help with the issue.

Dear Sofia, please try to get in touch with KLM. We are an informative website, not associated with KLM Air France. You can contact them on Whatsapp https://api.whatsapp.com/send?phone=31206490787 or Messenger https://www.messenger.com/t/KLM.

This is all the issue I am having. My case was ” lost” via Schipol to Vegas from Dublin on April 10th. Now may 9th and still waiting. Its a disgrace!! No communication routes, constantly on hold and then cut yoj off. Told my luggage was back on Dublin. Its not. Dublin have no record if it being returned. My pir tells me ” this file is closed ” when I check and yet klm can’t explain this!!

As frustrating as it sounds, it’s best to start a new claim. This may prove to be your best option. Apart from that, contact also your travel insurance company (if you had an insurance).

As experienced by other people above, i checked in two suitcases in Rome and only one was delivered at destination in Incheon. Casually , the suitcase with my gifts (new clothes, new shoes, brand bags, etc) disappeared. They told me it would be delivered to my place within 2 days. It didn’t happen and, on 3rd day, I had to fill another form. Now there is no time frame for the suitcase delivery. I am in quarantine and cannot go out and I don’t have any toiletterie, clean underwear and my clothes (and the gifts). AND NOBODY KNOWS IF AND WHEN THE SUITCASE WILL BE FOUND.Thank you KLM!

Did you ever get your suitcase? I am in a similar position ��

Me and my husband had checked in 4 bags together and the airlines misplaced the bags. Both of us had weakness and had planned to get home cooked food which was in the luggage. I received the bags after 2 days. And one of the bag’s trolley is damaged.

I’d appreciate your help in this matter to claim for the delay in baggage delivery and the damage to the bag itself.

Dear Riddhi, please contact KLM regarding this. We’re only an informative website not related to KLM.

Hello ,
My name it’s Vulpe Iulian and I want to make a complain regarding my luggage completly destroyed , but I don’t found any phone number, email or somebody else to give me an answer. I arrived on date 06.02.2022 at Aeroport Henry Comanda Otopeni Bucharest from Amsterdam and I saw that two whells of my luggage completly missing and on outside broken.
My number flight was KL 1373 .
Thanks and I’m waiting a positive answer from your side.
Have a nice day ahead !

Dear Vulpe, please contact KLM regarding this. We’re only an informative website not related to KLM.

I left from SFO on the 9th of February. My 5 hr layover was in Amsterdam. When I arrived to Dubai on the 11th I noticed one of my luggage was missing. I went to file a report. I was deeply frustrated about this. This has never happened to me before. I wish I never booked with KLM. It seems a lot of people who has a layover in Amsterdam luggage never arrives on time and there is a delay. After filing a report I stayed at the airport for 9 hrs to see if my luggage would arrive. I went back to where I filed a report and they said the next flight would come in on the 12th. I called back at 1205am-1245am no luggage. Then they said my luggage will arrive on 13th of February at 1235am. I called after 1am waiting till after 2am andy luggage still hasn’t arrived. I was supposed to leave from Dubai to Abuja to see my husband. I’ve been stuck in a hotel since 11th. Spending unnecessary money staying in the hotel. I just want my luggage and I want to leave from Dubai. Tired of being here. I don’t have my toiletries, no underwear, bras, etc… My husband’s gifts are also in the luggage. I’m sick and tired of waiting. I need my stuff.

Dear Erika, please contact KLM regarding this. We’re only an informative website not related to KLM.

Due to stormy weather 31 jan 2022, KL0597 to Cape Town. Our luggage was left behind at Schiphol Airport. we received the luggage 8 febbruari 2022 at Stellenbosch. To pass the week we had te buy some essential cloths etc. Can you send me a form so we can claim the costs. regards H. Pott Hofstede

You can find all the links on this page and on klm.com (we are not KLM).

Absolute disgrace, these idiots lost our luggage, found our luggage then left it at the airport for 2 days, we ended up collecting it ourselves. We spent less than 100 dollars on a few items of clothing (for 2 people) and have been trying to get refunded since Dec 2021. It should have been straightforward, we sent receipts, with bank details, but nearly 2 months later we are still being ignored.

Hi. My loggage was lost between Stockholm and geneva. It arrived a day late to geneva which you have conformed. It was supposed to be delivered immediately today but it has not. I have tried to contact you via messenger and whatsapp but whenever I give you my reference number for the claim, your agents go dead silent. How can I get in touch with you. So far I must say that your customer service and attention leaves allt of room for improvement

I got my luggage delayed 24 hours , I had to buy necessary clothes and medecine . Can I get some refunds?

Yes, please contact KLM for that.

Hello I am waiting 7 days for my bag and bought cheap clothes and toiletries from the markets so not many receipts. Help plz

Unfortunately, but no airline will refund you anything if you don’t have receipts to prove the purchases (apart for some exceptions and special cases).

I have travelled on 27.03.22 and my baggage did not reach my final Destination Mumbai. Same day I was informed by KLM Staff that the baggae is at AMS Airport and will recieve it in a day or two. I had to finish some formalities which I did. I then received a call on 28.03 mentioning the bag is not being traced and not sure if it can be traced.

I am confused as what to do as they have mentioned they are not sure if they can track the package. It is increasing day by day at AMS Airport i see from comments above. Thanks to KLM to leave me with no gifts, no clothes and alot more. After a big time after COVID we are visiting our home and thisbis the service I receive from KLM

what happens if I am able to catch my connecting flight but my baggage can not make it on that flight? As I plan to go straight away after arriving in Costa Rica by Bus to Nicaragua and have already booked an accommodation in Nicaragua.
Will KLM bring my Baggage to Nicaragua (so over the border) by a baggage Transport in the upcoming days or will baggage transport only take place in the same country of arrival?

Many Thanks!
Best,
Maria

Dear Maria, in short – it depends. It’s better to assume that they won’t transport it to other country. By the way, we are not KLM but an informative website (+ we help with flight compensations).

I had a two day delay with my suitcase and this meant that I had to buy clothes at my destination. I am making a claim but the link when I click on submit gives an error:

Can you tell me where I can make a claim?
Thanks

Good morning, please try again a few hours later. And if it doesn’t work, call KLM.

I had a flight to Amsterdam on Friday 4/22. When we landed, there was a strike so we never got our luggage for our week long trip and wasted 7 hours in the airport because they kept telling us that it would come up on the carousel. It is now 5/3 and still no luggage. Not only that, they STILL can’t tell me where it is. I have been on the phone non-stop trying to get someone to help me. What a nightmare.

KLM your staff at Dublin airport counter gave my mother wrong boarding pass. You have my mom a boarding pass to Brazil not to peru. When asked for the luggage, your staff insisted that luggage was going to Lima . More than 21 days have passed and still you are not able to find it. How long more should I wait? My mom hand luggage was lost by your company and nobody helps. Please give a proper answer and what to do after your terrible service. By the way your planes to south America are by far old.

Dear Johana, please contact KLM. We are only an informative website not associated with KLM.

I flew business class from Toronto to Amsterdam for a 10-day vacation with my partner. We traveled from Amsterdam to Paris, then to Italy for several stays and I flew out of Milan. My luggage was lost for the whole trip. I had to buy clothing, incidentals, shoes and another piece of luggage. I filed my claim on the first day of arrival as advised. I submitted all requested documentation and receipts. I was asked for my bank details and provided them however my file was marked as closed. I have had no other correspondence which was very less than limited and informative. I am frustrated and at a loss about what to expect next. I would appreciate some assistance, please.
thank you.
Lisa

Dear Lisa, please get in touch with KLM. We are not KLM. We are only an informative website. We are not associated with KLM.

Hello there.
I’ve lost my baggage in Amsterdam 02.06.2022. I was traveling from Geneva to Dusseldorf, and Amsterdam was a connection between them. It’s been 8 days and nothing new. I’ve bought some essential clothes and accessories as a replacement for my lost baggage. How can i apply for a compensation? Thanks in advance.

Hi Ibrahim, please follow the instructions on this page and contact KLM.

Why do you not PLAINLY provide a link to print your compensation claim form? I have searched your web site for over an hour and been down many rabbit holes – and will continue to search. I have never been more frustrated with a customer support group in my entire life – and I am 80 years old so that is saying something!!

Dear Dennis, just to clarify things – we are not KLM. We are not associated with Air France–KLM S.A. We understand your frustration, that’s why we have created this website, to give people an easier option to claim compensation (just click the CLAIM NOW button, or this link https://refundor.com/en/claim-form). But we’ll repeat, we are not KLM.

This is a “Reply to KLM Claim experts. Yet, above you say “WE ARE NOT KLM”? I’m completely confused. My bag has been lost for 6 days now and I have purchased clothing and need to be reimbursed. There IS NOT a place on your website to link to a form to be reimbursed for clothing. It says to go to your File – yet, the tab listed claim says “not updated” – so there is NO PLACE TO FILE A CLAIM. Really frustrating after having been without our bag for 6 days! Please help

We help with KLM compensation claims (our partner’s service) and we provide information on related topics (only information). We are not associated with KLM.

Its been three days since My baggage has been lost on the flight 18.06.2022 @ Istanbul KL1614- Amsterdam KL1033-London. I have a hard time contacting KLM team by phone and would like to get more information on where my bag is at the moment.

Dear Aizhan, we are not KLM and so we won’t be able to assist you on this. We are an informative website + we help with flight compensations in case of flight delays and flight cancellations.

Hi KLM,
Our family took a flight from Amsterdam to Houston IAH on June 21st by KLM flight 661. One of the my baggage’s is missing and the agent near the conveyor told that it will be delivered to our home in Flower Mound the next day. It’s already been three days and there is no sign of baggage delivery nor a phone number to contact for status. It has clothes and toiletries that I need. I am disappointed that the agent didn’t file a lost luggage report. How do we get compensated for my delayed/lost luggage? Please advise

Hi Neha, we are not KLM. We are an informative website on everything related to compensations, plus we help people to claim flight compensations for delays and cancellations. Please contact KLM or your travel insurance company – they should be able to help you.

Even though I was assured at every gate in ATL, AMS and ATH that my luggage was on board,
I arrived to my destination (LCA) without it.
For the past 8 days, the tracer (absolutely useless!) has stated that the “item” was located, pending confirmation.
Nobody knows where it was located or what confirmation is needed.
Phones are not answered, updates are not provided and no explanation is given as to why, if the “item” is located, it can’t be delivered or where it is located.
I even advised the only person to answer me, on Facebook of all places, about a flight coming to my destination.
Answer: I still haven’t heard from the “relevant department”!
I know you “understand “ my frustration. But that is absolutely useless in getting my luggage.
Get yourselves down to the luggage hold and help those people sort things!
Unfortunately, I don’t think KLM cares much about its customers!
But they are very polite.
Oh! And I had the privilege of paying extra for my luggage.

Dear Paul, please note that we aren’t KLM. We are an informative website on everything related to compensations, plus we help people to claim flight compensations for delays and cancellations. But we can’t help with your luggage issues — for that, please, contact KLM.

Hi,
My bags have now been missing for +5 days (24/06/22), I had all my formal work clothes and coat in my bag, I will need to replace some of these items, I have completed all the necessary online documentation to track my case but I need to do something in the interim, can you please advise my on next steps here, I need clothes.

If you can’t get in touch with KLM, contact your travel insurance company. This usually works out faster.

my luggage is still in brussels from June26 as missing luggage. and I told them to send it to Canada but it is now July2. I need refund to buy new things.

Dear Zean, please submit this claim on the website of KLM. Don’t forget to attach recipes for purchases you had to make as a result of this problem.

I left from SFO on the 16th of June. When I arrived to AMS (FCO) on the June 17th my luggage was missing. I went to file a report. I was deeply frustrated about this. This has never happened to me before. I wish I never booked with KLM. After filing a report I stayed at the airport for 3 hrs to see if my luggage would arrive. More than 21 days have passed and still not able to find it. How long more should I wait? My luggage was lost by your company and nobody helps. Please give a proper answer and what to do after your terrible service. I won’t fly KLM anymore.

Hi Gina, if you had an insurance please contact them. It will be easier. By the way, we are not KLM. We are an informative website on everything related to compensations, plus we help with flight compensations if case of flight delays, cancellations and denied boardings.

My family’s baggage (4 checked suitcases) has been lost for 4+ days now. We have filed a claim but out bags have still not been found. We have had no contact from anyone in KLM and have grown to become extremely irritated. We will not be flying KLM ever again nor recommending to anyone. We are also beginning to think about suing. Do better.

We started from Edmonton, Canada to go to Dubai via Amsterdam. When we reached Dubai, three checked bags did not make it to Dubai. I reported at the baggage claim at Dubai airport and after a week, no response. KLM told us to wait 21 days before starting a claim for the lost baggage. When I asked about claims for necessary items, they kept saying whatever is necessary but not clarified what will qualify and what will not qualify as necessary items or any cap on the amount. Very frustrating that we ruined our vacation in Dubai before we go to India. We were without so many important items that need to purchase in Dubai which takes a lot of money for taxis and items.

I arrived in Newcastle airport on Saturday 2nd July but my bag with all of mine and my husband’s clothes etc did not. I registered at the missing baggage desk and recieved an email with the number on however the tracking number does not work. I have called many times and have had no response. I now want to put in an inventory sheet but cannot as I cannot log in to the tracking system. Please can you help.

Respeted,
I was traweling from Zagreb to Porto, 19th of June and my baggage was lost in Amsterdam. Now I am back in Croatia and still have no informations regarding the lost baggage. it s been 22 days ago.

If your baggage is lost for more than 21 days (3 weeks), you’re entitled to KLM lost baggage compensation of up to €1300. You should contact the airline. Or insurance company, if you had a travel insurance.

I want to adress directly to you so I can get a direct answer as well. Im a seafarer so we already departed and I wasnt able to wait my delayed baggage on its arrival date to my flight destination. Now we have a port agent to request from airline to send my bagage to our next portnof destination but KLM doesnt respond so I still didnt receive it. We are now underway to our next port. My worldtracer ref number is no longer accepted as well as with the booking code so personaly I can no longer track my baggage. To cut it short how can I claim my baggage and how will I contact KLM, we have also requested from our port agent to have my baggage deliver to them but still no idea if KLM already responded. By the way my flight was june 25 ams to malaga 4:45pm. KL1041

Dear Vincet, for this you should contact KLM directly at klm.com. We are an informative website, plus we provide KLM flight compensation services in case of flight delays and cancellations.

I flew yesterday morning from AMS to DUB and my baggage did not arrived.
After seeing all those piles of dusted, stinky baggage at the airport and reading others experiences waiting for their bags. I’m starting to panic.

I do need to buy some essentials plus medicine and my school books I had in my bag.

How much am I entitled for compensation?
And how does it work?

First, we are not KLM. Second, we have shared all we know on this topic on this website. Please read this and other articles to learn more about you rights regarding lost baggage etc.

How do I claim expenses related to delayed luggage ? Thank you

Please contact KLM directly (we are only an informative website).

We booked Etihad flights from Johannesburg to Stockholm. KLM then cancelled our flight from Amsterdam to Stockholm, however,re-booked us on an earlier flight. At Johannesburg the check-in staff reassured us that the baggage will be cleared to Stockholm. On our arrival we found that our baggage did not arrive on our re-booked flight. We submitted the query, and the inventory and claim form. What happens now? Do we buy the necessities and keep the receipts? If so, how long do we wait before KLM compensates us?
What happens if they find the bags in the interim and we’d bought necessities? Do we still claim for compensation?

Hi Marius, if our blog post doesn’t answer your questions, please contact KLM (or check out their website). The only service we provide is compensation claims – we help people get compensation from KLM and other airlines in case of delays and cancellations.

I try to claim lost luggage AND a delay of approximately 24 hours on my flight from Berlin to Malaga with a stopover in Amsterdam. Although my reservation was confirmed, I was not scheduled on the flight to Malaga. As I could not check in at home, on Berlin Airport or in Amsterdam, I asked the groundstewardess what to do and she said I should go to the gate, which I did. Transavia told me I was not scheduled. So I had to stay overnight in Amsterdam and I was scheduled the next day.

In Berlin I was told that I could not take my handluggage with me. It immediately did not feel OK, but I could do nothing to change it. The cabins were not full, so I could have taken my luggage easily.

In Amsterdam, staying overnight, I had nothing, no clean clothes, no toilettries. Plus I had to hang around on Schiphol Airport for two days!

The next day I travelled with no real delay to Malaga. Upon arrival there wos no sign of my luggage, so I asked for a PIR. As I did not have any luggage, I had to buy some clothes etc. It took me quite a lot of energy and time and I was tired from two days travelling.

I received an App on the same day that my luggage had arrived in Malaga.
The deliveryservice contacted me at around 22.30 hrs that they would deliver my luggage. As the address is a housing agency, because my friend lives in the mountains, the agency was closed. We agreed to contact the next day. Next day: no contact. I tried to phone – no contact; I apped – no contact.
After a few days of trying to contact the deliveryservice and KLM Spain, I contacted Amsterdam and there was a very nice person who tried to contact KLM Spain, but he also had his problems to get through!
After all my efforts, I decided that it was time to enjoy my journey and my stay with my friend whom I had not seen for the last two years.

After all, my luggage is still not delivered.

Please tell me what to do. And do not mention some company who can do my claim for me, because I already filed my claim, but it was denied. I want to be able to contact KLM directly.
Tell me the address I can send my claim to.
Thank you.

kind regards, Marianna von Schmidt

On arriving at Malaga Airport no sign of my luggage

Please call KLM customer service.

We travelled from Edmonton to Dubai on June 28 2022. We checked three bags in Edmonton to receive them in Dubai but none of the bags arrived. We stayed in Dubai for a week and left for India. We got a message from KLM on the day we land in India that our bags arrived in Dubai. I contacted them and provided an address in India and requested to send the bags to India address. Before we left India, I contacted KLM again as we did not receive our bags, at the time they told me that your bags are still in Dubai. My return flight was via Dubai so I told them to hold on to it and I plan to collect it on my way back. When I reached Dubai and asked, they told me that my bags left two weeks ago for India. it is 42 days and we have not received our bags yet. KLM please do something to get my bags. I have submitted the baggage delayed claim but who knows how long it will take to approve and how much they will approve it. I am preparing the lost bag claim and will submit it in a couple of days. Again, KLM please do something.

Please contact the airline directly, and keep on reminding them about this issue. This summer was crazy for travel industry and that might be a part of the reason why it’s taking this long.

We are not KLM. We only share information, tips and help people get flight compensation in case of flight delays and flight cancellations.

My luggage went missing as I flew to Las Vegas from Sweden (through Amsterdam). It never got to Vegas during the time I were there.
I did receive it yesterday but this was 21 days later than expected.

Will I be compensated?
Receipts has been mailed to KLM.

Please wait for the answer. Or contact the airline again.

Another, often better option, is to contact a travel insurance company (if you had a travel insurance).

Hello all,
my suitcase was lost in Schiphol on Sunday, 3 July 2022, noticed it when I arrived at final destination Munich.
Filed a report some days later, finally a compensation request on 25 July 2022.
We are now end of August, and all the tracking page of my claim says is “We have received your request and will process it as soon as possible.”
How long do I have to wait? After 2 months waiting, I am losing patience …
There are thousands of people in the same situation! Anyone can tell me what we can do?
Anyone can set-up a homepage to collect victims identities for a collective complaint to EU air travel authority?

Dear team:
I have to buy some colthes for work in the time that my baggage was lost. I can´t find where submit the tickets for the refunding, is any e-mail or where i can send the pics with the tickets. I´ve tried in the Delayed Bag Status but it doesn´t work. Could you give me a solution?
Thank you!

Dear Martina, try contacting KLM in one of these ways https://klmdelayrefund.com/contact/

My name is Vanessa,my bag got lost in Amsterdam or maybe never left Frankfurt. I had a flight on 2nd July22 to San Francisco,I got back on 2nd Aug after one month and still no baggage. I have spend money on my vacation to buy new clothes and lost all the gifts for my friends and family.
We are on 14 Sept and still no bag or neither compensation. Should I contact a lawyer?
Thanks

Hi Vanessa, if you had a travel insurance, better contact them. It should be much easier and faster.